Return & Exchange Policy
Return & Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Return Eligibility
To be eligible for a return, your item must meet the following conditions:
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The item must be in the same condition as you received it.
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The item must be unworn and unused.
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All original tags must be attached.
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The item must be in its original packaging.
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You must provide a receipt or proof of purchase.
How to Start a Return
To request a return, please contact us via WhatsApp:
WhatsApp: +92 325 4807675
You can also contact us directly by phone at +92 325 4807675.
If your return is accepted, we will provide you with a return shipping label and instructions on where and how to send your package.
Important: Items sent back to us without first requesting a return will not be accepted.
For any questions regarding returns, please contact us on WhatsApp:
Damages and Issues
Please inspect your order immediately after receiving it.
If your item is defective, damaged, or incorrect, please contact us as soon as possible so we can evaluate the issue and provide an appropriate solution.
WhatsApp: +92 325 4807675
Exceptions / Non-Returnable Items
Certain types of products cannot be returned, including:
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Perishable goods such as food, flowers, or plants
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Custom-made or personalized products
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Special-order products
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Personal care and beauty products
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Hazardous materials
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Flammable liquids or gases
If you are unsure whether your item is eligible for return, please contact us before sending it back.
WhatsApp: +92 325 4807675
Exchanges
If you would like to exchange an item, the fastest way is to:
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Return the item you currently have.
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Wait for your return to be accepted.
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Place a separate order for the replacement item.
Please contact us before returning your item to receive the appropriate return instructions.
European Union — 14-Day Cooling-Off Period
If your merchandise is being shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without providing a justification.
The item must still be:
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In the same condition as received
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Unworn and unused
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With original tags attached
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In its original packaging
You will also need to provide a receipt or proof of purchase.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved or rejected.
If your refund is approved, the amount will be automatically refunded to your original payment method within 10 business days.
Please note that your bank or credit card company may require additional time to process and post the refund to your account.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us:
WhatsApp: +92 325 4807675